In accordance with the Information Technology Act of 2000 and its regulations, along with amendments in various legislations related to electronic records as per the Information Technology Act of 2000, this document constitutes an electronic record.


This electronic record is generated by a computer system and does not necessitate physical or electronic signatures. Issued in compliance with Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011, it mandates the publication of rules, regulations, privacy policy, and Terms of Use for access to or use of www.hapuka.com, among other things.

Welcome to Hapuka (hereinafter referred to as "Company," "Site," or "Application"). Hapuka online shopping site is the owner and operator of this website. Hapuka is an online platform (the "Site") connecting users, without owning any of the featured products or service offerings on the site.

Use Of Our Website

Hapuka is an online shopping site, governing your use of our Site and your conduct whether you access it through a computer or a mobile phone device (e.g., through an iOS or Android application). We aim to provide consumers with a premium curated assortment of designer apparel via the Site, assisting fashion-conscious individuals in developing their personal style. Our goal is to create an online shopping experience as luxurious as buying a fashion item in a physical store.

The focus of the site is on delivering a curated selection, convenience, and customer care to meet the needs of discerning premium/luxury apparel buyers.

The Site is solely for your personal, non-commercial information and use. These Terms and Conditions ("Terms of Use"), along with the Privacy Policy, Shipping Policy, and Cancellation, Refund, and Return Policy (collectively "Policies"), govern your use of the Site's services and features.

The term "You" or "User" refers to any natural or legal person visiting the Website, accepting these Terms of Use. By accessing or using the Site, you agree to be bound by these Terms of Use and Policies, regardless of whether you have read them. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING, AS ACCESSING, BROWSING, OR USING THE SITE INDICATES YOUR AGREEMENT TO ALL OF THESE TERMS AND CONDITIONS. Do not use the Site if you do not agree to any of the terms listed in the Terms of Use or Policies.

Ensure that your access to this Site and the material provided is legal in each jurisdiction where you access or view the site or such material.

Hapuka reserves the right, in its sole discretion, to change the details in the Terms of Use or Policies at any time without notifying its users. If amendments are made, Hapuka will update the date mentioned above by posting the new version on the Site. Any change takes effect as soon as the updated Terms of Use and Policies are uploaded.

Policy On Personal Information Protection

Hapuka may use your Personal Information (collectively "Personal Information"), including name, e-mail, postal addresses, phone number(s), IP addresses, product interest information, and in certain situations, your comments, and unique preferences.

This information may be used to send products, process gift card transactions, learn more about your shopping preferences, conduct marketing and performance research, and deliver order updates and offers via e-mail, SMS, and social media channels. You have the option to opt out of receiving promotional materials at any time.

Transaction And Communication Platform

The Site is an online platform facilitating user interaction for transactions. Hapuka is not a party to or regulator of any transaction between Site Users.

Our goal is to provide a venue for buyers and sellers to engage, with commercial/contractual conditions independently agreed upon. This includes product and service prices, shipping costs, payment methods, conditions, delivery details, warranties, after-sales services, replacement/returns, and refunds. Hapuka does not control, advise, or intervene in such commercial/contractual conditions between Buyers and Sellers.

A Buyer's order is an offer to the Seller, and the Seller reserves the right to cancel any order, with the Buyer notified through email/SMS. Hapuka is not liable for any failure to perform or breach of any contract between Buyers and Sellers. It does not guarantee the completion of transactions or intervene in disputes between Users.

Hapuka assumes no responsibility and shall not be held liable for any loss or damage incurred by the Customer due to delivery delays, data corruption, or any issues related to the use or operation of the Platform. It has no obligations or liabilities in relation to contracts entered into by Users and is not liable for service performance delays or damages caused by out-of-stock, unavailable, or back-ordered Products.